Sorry for this, it’s fixed and we’ll be working to ensure these mistakes don’t happen again. Probably the failure caused by a bad configuration setting that had been set at WLH update.
Earlier WLH was able to find only contact duplicates, now you can find the company duplicates by name. But to improve the performance and the accuracy we had to introduce stop-words. A stop-word is a word being ignored during company name comparing. Typical stop-words are frequently occurring words in company names: group, company, office, limited etc. You can easily build this list to tune your duplicate search.
In the search result you can see the “realty” word caused a little noisy list. In reality the “BestBuy Realty” and the “Southwest Realty Team” are different companies. We have to explain this to WLH, so add “realty” to stop-words.
That’s it, no more noise.
(Specially thanks to Nick Wolf and Libby Culmer)
Many Highrise and WLH users have asked us for a solution for filtering with “OR” logic. For example, when you want to see the “Corp.” OR “Limited” named companies in the same result list. Then you can add tags to them by a single click. We tested many ways, but this isn’t as easy as it looks. Many hidden logical traps and slow queries.
Then we decided to use search result union. This means you can append the new search result to the previous search result and so on – without duplicates.
Filtering “test 6” named contacts by clicking Search button.
Then filtering “test 5” named contacts by clicking Search and union button, the previous and the new search result were merged.
Next, filtering all the “test” named contacts with Search and union button you can see no duplicates. (Test 03 is duplicated, but the one is company and the other is a contact.)
(Specially thanks to Gordon Jackson)